We need ways to deliver process information at the very point or moment of need. To achieve this we need the process embedded so it is accessible, but we also to have folks using whatever system they do use to help them get work done. Sadly some systems are ‘post-process’ i.e. your required to record information at some later point, rather than ‘in-line’ to what your doing.

The other really really important aspect is feedback loops, the ability to take lesson leant and update your process accordingly.

Like planning, doing process analysis and design work is valuable in itself, but until you embed this into your everyday life, only half the value is achieved.